Spa Policies

Smoke-Free Environment

Le Voyage is a completely smoke-free sanctuary. The use of cigarettes, vapes, electronic cigarettes, or any form of smoking is strictly prohibited throughout the entire premises. We ask that all guests respect this policy to preserve the serenity of the space for everyone.

Dining & Food

To maintain the purity and cleanliness of our environment, outside food and beverages are not permitted inside the spa. Our team is delighted to offer you complimentary refreshments during your visit.

Noise & Tranquility

In honour of every guest's right to peace and relaxation, we kindly request that all visitors maintain a gentle, quiet presence throughout their stay. Mobile phones should be set to silent mode upon entry.

Photography

Out of deep respect for the privacy and comfort of all our guests, photography or recording of other clients is strictly prohibited at all times within Le Voyage.

Children & Supervision

We warmly welcome young guests accompanied by a parent or responsible adult. Children must remain under adult supervision at all times to ensure their safety and the comfort of all guests experiencing their wellness journey.

Late Arrivals

We kindly ask that guests arrive on time for their scheduled appointment. Should you arrive more than 15 minutes past your booking time, we may be unable to accommodate your full service as another guest's journey may have already commenced. We appreciate your understanding and encourage you to notify us in advance of any delays.

Service Concerns & Rectification

Your satisfaction is of the utmost importance to us. Should you have any concern regarding a service received, we ask that you raise it within 24–48 hours of your appointment, depending on the nature of the service. Concerns raised beyond this period will be considered a new service request and may be subject to standard charges.

Ambient Controls

The lighting, music, and air conditioning within our spa have been carefully curated to create the ideal environment for relaxation and wellness. Guests are kindly requested not to adjust these settings. Our team is always on hand to accommodate any personal comfort needs.

Respectful Conduct

Le Voyage is a space built on grace, dignity, and care. Foul, abusive, or disrespectful language directed at our guests or team members will not be tolerated under any circumstances. We reserve the right to decline service to any individual who causes disturbance or discomfort to others, and to remove them from our system at management's discretion.

Damage to Property

Le Voyage takes great pride in maintaining the highest standards throughout our premises. In the event that any spa asset, product, fixture, or item is damaged or broken by a guest, the matter will be escalated to management and a fine equivalent to the cost price or maintenance fee will be applied accordingly.

Valuables & Personal Belongings

Le Voyage is not responsible for the loss or damage of any personal valuables or belongings left unattended on the premises. We strongly encourage guests to keep their personal items secure at all times. Any recovered items held in our Lost & Found department will require a signed claim acknowledgement before being released.

Settlement of Payments

All payments for services and products must be settled in full prior to departing Le Voyage. We accept a range of payment methods for your convenience.

No Refund Policy

In accordance with UAE consumer standards for luxury wellness services, all sales on services and products are final. No refunds will be issued once a service has been rendered or a product purchased.

Vouchers & Transferability

Vouchers issued by Le Voyage are strictly personal and non-transferable. They may only be redeemed by the individual named or the original recipient and cannot be gifted, sold, or transferred to another person.

Promotions & Packages

All promotional offers, packages, and vouchers are subject to their own specific terms and conditions. Le Voyage reserves the right to amend or withdraw any promotion at its discretion.

Right to Amend

Le Voyage reserves the right to update, amend, or revise these terms and conditions at any time without prior notice. Continued use of our services constitutes acceptance of the most current version of these policies.